The Business: Bond Oxborough Phillips is one of the South West’s leading Estate Agents with offices across North Devon and Cornwall. Offering a full range of property services, including residential sales, lettings, and property management, the company prides itself on its deep local knowledge and personalized service. Bond Oxborough Phillips’ network of offices are all independently run with full autonomy over business decisions delegated to each branch
The Need: Stuart approached us in 2016 to reduce costs in the Bude branch. All branches at that point were using an older phone system at a significant cost and the whole business was keen to bring down that monthly expenditure.
The Results: We installed a VoIP system in the Bude branch which reduced the monthly phone bill by 50% – already a fantastic result! Each Bond Oxborough Phillips branch is run independently by a partner responsible for all business decisions, as each branch realised the fantastic cost savings made in Bude they started to come across to the VoIP system too. In fact all but two branches are now on a new VoIP system, those remaining branches will be also moving across when their punitive contracts expire in the next year or so. VoIP is a fantastic option for multi site businesses like Bond Oxborough Phillips with its easy scalability and cross branch integration.
Bond Oxborough Phillips work with the Reapit estate management system and were also delighted to find that their VoIP system seamlessly integrates so that they can make client calls directly from their screens and access client contact records right there in the system too. It means they can offer fantastic, personal service to their clients the second they pick up the phone.
What VoIP did for Bond Oxborough Phillips
- 50% cost savings on the traditional phone system
- Allowed multiple offices to work together collaboratively
- Integrated with Reapit for excellent client care